Please read these terms and conditions carefully before placing your order.
If you have any questions, do not hesitate to contact us.
Payment
Delivery
Returns & exchanges
Distance Selling Regulations
Privacy
Registered address
Copyright
Gift Vouchers
Payment
We accept the following methods of payment: Credit Cards, Debit Cards or Paypal. We accept orders online or over the phone (0844 800 4628) , Postal Money Orders or cheques made payable to Kids Army Shop Ltd. Please allow time for cheques to clear.
Delivery
We aim to send your purchase within 2 business days, usually less. If this is not possible, we will contact you as soon as possible. We can not be held responsible for delays due to the Courier Service or Post Office Royal Mail. Please allow up to 3 days for delivery.
Please Note : Customers from overseas or outside the UK may be required to pay an additional postage supplement. If there is an additional cost we will always contact you via email to advise.
Returns & Exchanges
We hope that you will be pleased with your purchase. If this is not the case, please don't hesitate to contact us. Our Customer Care number is 0844 800 4628. If you wish to return your items, you must do so within 7 days of receiving them and at your own costs. Items must be returned in new condition: unused, unwashed, in their original packaging and with all the instructions. You can choose a refund or an exchange.
In the unlikely event of you receiving a faulty item, It can be returned for a full exchange or refund.
This does not affect your statutory rights.
When returning your items, please make sure you enclose a copy of your order or the following information:name, address, and telephone number – order number - list of items returned and reason for returning - what you would like us to do (refund / exchange). We recommend that you use recorded delivery, please contact your Post Office for advice. No return or exchange on sales outside the European Union. The Special Delivery upgrade and Gift wrapping options are non-refundable services.
Distance Selling Regulations (DSR)
YOUR RIGHTS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS (DSR)
You have an unconditional right to cancel your order within seven working days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period.
To cancel your order under the DSR:
- Send an email, fax or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order. Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly.
Return the items to us via an appropriate carrier. PLEASE NOTE that the carriage of returns under the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found acceptable.
Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and its delivery as soon as we can. This will always be within 30 days of your cancellation.
Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name, address, email address. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Please Note: WE DO NOT Keep Customers Credit Card Details On File, Card Details Are Deleted After Payments Are Taken.
Address
Kids Ghillie Suit
Unit 39, Aston Fields Industrial Estate,
SUGARBROOK ROAD
Bromsgrove
Worcestershire
B60 3DN
Copyright
All photos, images and texts on this site are copyrighted and can not be used without the owner's written permission.
